Xuanchang Crafts Refund and Return Policy.
1 Return time limit
You can apply for a return or refund within 30 days after receiving the product, and we do not accept returns after the deadline.
2 Return conditions
Product status requirements:
Wigs, hair accessories, etc. must be unused, undamaged, and retain their original packaging (including dust nets, labels, etc.).
Customized products (such as wigs of special colors/lengths) are non returnable.
Proof required: order number or purchase record.
3 Non returnable situation
Hair styling tools such as hair gel and wax that have been opened for use (for hygiene reasons).
Special promotion products (clearly marked as “non refundable” on the page).
4 Refund process
We will inspect and notify you of the result via email within 3 working days after receiving the return.
The refund will be returned to your payment account via the original payment method, and the arrival time depends on the bank/payment platform (usually takes 3-10 working days).
5 Return shipping fee
Non quality issue return: The shipping cost will be borne by the customer, and the refund will deduct the shipping cost.
Quality issues or wrong shipment: We will bear the shipping cost (photo proof is required).
6 Exchange Policy
We only accept exchanges in the following situations:
There are quality issues with the product, such as glue cracking and uneven dyeing.
We sent the wrong product (color/style mismatch).
Process: Please contact customer service email {xchair@xuanchanghair.com} and provide the order number and problem photo.
7 Gift Returns
If the product is purchased in the form of a gift, the refund will be returned to the original payment account.
8 Return address
Please send to:
{No.1 Human Hair Industrial Zone of Juancheng, Heze, Shandong, China, Postal Code 274600}
(It is recommended to use traceable logistics, and valuable goods can be insured).
9 Contact Us
If you have any questions, please email us at {xchair@xuanchanghair.com} and we will reply within 24 hours