Get In Touch With Xuanchang Hair
Whether you’re sourcing hair extensions for your salon, brand or wholesale business, our team is here to help.
Contact us for product details, wholesale pricing, OEM, private label and custom requirements.
We’ll get back to you as soon as possible.
Factory Direct Supply
OEM & Private Label
Custom Colors Available
Wholesale Support
We’d Love to Hear From You
Email/WhatsApp
Email: guangchang1109@gmail.com
WhatsApp: +86 13205300639
Global Customer Support
We work with salons, distributors and hair brands worldwide. Leave us a message anytime and our team will reply as soon as possible.
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FAQ
How may I contact you?
We have a dedicated team who would love to help you, you can email us at guangchang1109@gmail.com. We guarantee a response within 24 hours!
We also have an amazing FAQ for all your questions you may have but if you still have questions after our FAQ then feel free to DM us on any of our socials!
CanI contact you to trace my parcel?
When your order has been dispatched, your order confirmation will connect you through to the courier provider, we are not able to help much after the parcel has left our warehouse and the courier will be able to check faster and track down parcels.
CanI contact you if my parcel goes missing?
You will need to first reach out to the courier provider so they can lodge an investigation into what has happened, after that they will be in contact when needing to make a claim and we will help as much as we can from then onwards.
I ordered the wrong shade! What can I do!
Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you’d like an exchange via e-mail. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.
I'm stuck between two or three different shades – What should I do?
You’re welcome to send us a photo of your hair taken in natural lighting and our experts would be happy to color match for you! Alternatively, check out our color guide, or you can purchase both and using the test strand supplied, you can choose the better fit and return your other set for a refund.